Refund Policy

Last updated: June 2026

At Strong 4K UK, we want our users to be able to purchase their subscription clearly and with confidence. This Refund Policy explains in which cases a refund can be requested, what conditions must be met and how to contact our team.

By purchasing a service on strong-4k.co.uk, the user declares that they have read and accepted this Refund Policy, as well as our Terms of Use and our Privacy Policy.

1. Nature of the service

Strong 4K UK provides a digital service relating to access, setup and support for an IPTV subscription. The service is delivered digitally via credentials, setup instructions or access details sent to the user after order validation. As it is a digital service, activation and use may begin shortly after purchase.

2. Refund requests

The user can request a refund review by contacting our team:

Email: [email protected]
Phone: +44 7478 034517
Website: https://strong-4k.co.uk/

To properly review the request, the user must provide: full name; email used at purchase; order number or reference, if any; chosen plan; purchase date; reason for the request; screenshots or additional information, if necessary.

3. Time limit to request a refund

Refund requests must be sent within 48 hours of the activation of the service, provided the case meets the conditions set out in this policy.

4. Cases where a refund may be approved

Strong 4K UK may approve a full or partial refund in cases such as:

the service has not been activated or delivered to the user;
the user made a duplicate payment by mistake;
an incorrect plan was purchased and activation has not yet started;
there is a technical error attributable to the service preventing initial use, provided the user followed the instructions and contacted support;
access credentials were not sent within a reasonable time after order validation;
the case has been reviewed by support and deemed valid.

Each request is reviewed individually.

5. Non-refundable cases

Unless applicable regulations state otherwise, no refunds are made in the following cases:

the service has already been activated, delivered and used correctly;
the user did not follow the provided setup instructions;
the issue is due to an insufficient, unstable or incompatible internet connection;
the user’s device is not compatible with the chosen IPTV app;
the user entered incorrect data in the app;
the user changes their mind after receiving and using the credentials;
the request is made outside the set time limit;
the user shares their credentials with third parties or makes unauthorised use of them;
the issue depends on a third-party app, IPTV player or device;
the user expected access to specific content, channels or platforms not expressly guaranteed by Strong 4K UK.

This policy does not limit the rights the consumer may have under applicable regulations.

6. Right of withdrawal for digital services

For distance purchases, consumers may have a right of withdrawal within the applicable statutory period. However, for certain digital services or content, this right may be limited when the user requests or agrees that the service begins before the end of the withdrawal period. By purchasing a Strong 4K UK digital service and requesting its activation, the user acknowledges that the service may begin to be provided digitally.

7. Technical issues and support

Before requesting a refund for a technical issue, the user must contact our support so we can review the case (checking credentials, app compatibility, connection method, device setup, connection quality). If the issue cannot be resolved and the fault is attributable to the service, the refund request may be assessed.

8. Partial refunds

In certain cases, Strong 4K UK may offer a partial refund, an extension of the service period or an alternative solution, depending on the reviewed case.

9. Refund method and timeframe

When a refund is approved, it is preferably made using the same payment method used at purchase, unless otherwise agreed. The time to receive the amount may vary depending on the payment method, bank or payment provider.

10. Access cancellation after refund

In the event of a full refund, Strong 4K UK may cancel or deactivate the access credentials associated with the refunded subscription. In the event of a partial refund or compensation, access may be maintained, modified or extended according to the agreed solution.

11. Changes to this policy

Strong 4K UK reserves the right to amend this Refund Policy to reflect legal, technical or commercial changes. The version published on this page applies.

12. Contact

To request a refund review or for any questions about this policy, contact us: